FAQs
GENERAL ORDER QUESTIONS
For most Everything LP products, the turnaround time is less than 15 business days. We strive to beat these posted turnaround times as we know how important speed to market is in the music industry. However, there are sometimes issues that may prevent us from meeting or beating our turnaround time estimates. In these situations, we will do our very best to make you aware of any potential delays in advance.
Turnaround times start when we have both the approved art files and any payment information needed to process an order.
Regarding “under” shipments, Everything LP always strives to reach the amount ordered — plus overages. However, our production run may not reach the ordered amount on occasion. If the underage percentage is established at 10%, you will be invoiced for what is shipped, not ordered. For example, an order for 500 jackets may ship with 450 — and be billed for 450 — if no overage percentage was entered.
The site currently supports nine major LP packaging categories and most popular print products as listed. We are shortly going to introduce even more products.
With ELP we make it easy to get order status updates as they change through the production process. But as another option you can also contact us by reaching out to the email orders@everythinglp.com or your CSR contact.
We have some general information located on our about us page. But other information can also be found on our website at the parent company website at Taylor.com.
We have some easy “step by step” informative guiding tools that you can use.
Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.
We use both digital and offset printing, which provides the highest quality of print material for both text and images.
This solution was designed to help make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources, and eliminating redundant operations.
PMS colors, also called Pantone colors, are patented, standardized color inks made by the Pantone Company. Designers use the color swatches produced exclusively by Pantone to pick the colors and printers refer to these same swatches. This ensures everyone works to the exact same PMS color - no matter where they are.
GENERAL PRODUCT QUESTIONS- MATERIALS
Coated paper is available in two finishes – glossy (shiny and smooth) and matte (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy paper has a good ink holdout, which is important for creating sharp, bright images.
For board stock products, the difference between the various stocks is the thickness. Think of 12pt board as being thinner and more flexible whereas 24pt board is thicker and more rigid. We offer these industry-standard board stocks with some upcharge options if desired for added durability.
For board stock, we offer a variety of coated one side stock on products ranging from 12pt to 24pt. The print is typically applied to the coated side for an appealing gloss finish. But reverse side print options on jackets products for printing on the uncoated side are available as well.
For paper, we offer a 100lb gloss stock which is the standard industry option. It has a coating on one side; the print is typically applied to the coated side for an appealing gloss finish. We also offer a 70lb uncoated text stock if you desire a more natural look and feel without the gloss. Both options are available at the same price.
The weight of a paper refers to its thickness and is typically measured in pounds (such as 20-lb) and points (such as 10 pt). The higher the number, the thicker the paper for that “type” of paper. Paper weights in commercial printing can be very confusing. For example, a sheet of 20-lb bond (probably what you use on your inkjet printer) is about the same thickness as a sheet of 50-lb offset.
This paper has been coated with a surface sealant, typically clay, to impart certain qualities to the paper, including weight, surface gloss, smoothness, or reduced ink absorbency. The coating on the paper reduces dot gain by not allowing the ink to absorb into the paper. This allows for cleaner, crisper printing, especially in photos, blends, and fine details. Coated paper comes in numerous options: gloss, satin, matte and dull finish.
Paper that has not been coated with a surface sealant is classified as uncoated. Since inks dry by absorbing into the paper, colors can appear muted. Uncoated papers comprise many paper types and are available on various surfaces, both smooth and textured. Some of the common types are wove, smooth, laid, linen and eggshell.
Coated one side, commonly called C1S, is a paper with a coating applied to only one side. Coated two sides (C2S) paper has a coating applied to both sides of the paper.
Paper with a high sheen. Gloss papers have less bulk and opacity and are typically less expensive than dull and matte paper of equal thickness. Gloss coatings reduce ink absorption, which gives the sheet an excellent color definition.
GENERAL PRODUCT QUESTIONS - INKS
This refers to having double-sided print for both the outside of the jacket — which is viewed by the music fan — and the inside of the jacket. Most of the time, the inside of the jacket is left as the white uncoated side of the paper stock where the album and other packaging is inserted. However, printing on the inside surface of the jacket can add a special finishing touch that helps your product stand out.
On the other hand, 4cp is the abbreviation for “four-color process.” This means that images are printed in four ink colors — CMYK or cyan, magenta, yellow and black — to create the colorful images you see on most printed consumer products.
A designation of 4cp + 1 PMS (metallic/fluorescent) means your artwork will be printed as 4cp (four-color process, or CMYK) with 1 Pantone® color added. However, in this case, the additional PMS ink color will be a special ink that has metallic, fluorescent, or other property as indicated.
Please note: Do not rely on your computer monitor to determine how your printed colors will look on the finished piece. Most computer monitors are based on RGB (red, green, blue), which is an entirely different method of color conversion from what is used in the printing industry. Everything LP prints in 4cp and can add PMS colors as specified in the list of upcharges. The natural differences between 4cp (i.e., CMYK) and RGB will result in a slight variance from your computer screen to the actual color of your printed piece. However, in most cases, that variance will be minor.
GENERAL PRODUCT QUESTIONS - FINISHING
Aqueous is a water-based coating that can be applied over wet ink. This seals a press sheet instantly, allowing the ink to continue to dry underneath. Aqueous coatings create a gloss or dull matte appearance. This finish will typically covers the entire sheet and will prevent yellowing over time.
UV inks and UV coating dry quickly using UV light and deliver the best rub protection and fastest drying time. UV coating can be used on smooth, cover-weight papers and can come in gloss, matte, dull or satin finishes.
Note: UV coatings are not compatible with text-weight paper under 100-lbs and any piece that needs to be written on.
If you do not see the type of finish, you want listed on our website, please reach out to discuss a custom project. We would love to describe our many finishing capabilities and help you achieve something that stands apart in the music industry.
GENERAL PRODUCT QUESTIONS - MISCELLANEOUS
Self-cover simply means that the outside cover of your booklet is the same text weight paper as the inside pages. Because self-cover saddle stitch booklets are printed on the same paper stock (and therefore do not require an additional cover weight setup).
Record jackets are usually printed on coated one-sided paper stock. Normally, the printing for jackets is applied to the coated side to take advantage of the glossy finish, which makes the ink colors bolder and more vibrant. However, printing on the uncoated side can result in a more understated and natural look. Printing on the uncoated side is called reverse print.
The saddle stitch binding technique takes full sheets of paper, stapled together in the center. Then the pages, including the cover, are folded in half along the line of the staple. This method is eco-friendly since it uses no paper glue. Commonly used for pamphlets and magazines with fewer than 100 pages.
Smyth sewing is a method of book binding where groups of folded pages (referred to as signatures) are stitched together using binder thread. Each folded signature is sewn together individually with multiple stitches and then joined with other signatures to create the complete book block.
PRICING
No, the price list indicates basic prices of products against the speculative quantities.
We do bundle our cost, so you have a straightforward look at total and unit pricing before you purchase.
PAYMENT
There are currently three primary ways to process orders through Everything LP. 1) A line of credit is
established in advance. 2) The account is prepaid, and our online payment processing function is used. 3) Accounts have a partial line of credit but not enough to cover an entire order. For these projects, we work with the account holder to handle any downpayment required to process the order.
Yes, we can accept credit card payments and will soon incorporate this functionality into the Everything LP website itself to make ordering easier.
If your account has a credit line established, the Everything LP ordering system is directly tied into our ERP system for production. We will receive your order and the amount of the purchase will be deducted from your line of credit. If an order exceeds the amount of credit, one of our customer service representatives will reach out to you (i.e., the buyer) and work with you to determinethe next steps to place the order and keep the project moving forward.
During the customer setup process, our accounting team will run queries against Dun & Bradstreet to look at any potential risk factors that may apply and determine your suggested available credit line.
We try to make everything very easy at Everything LP. Simply click the Contact Us link at the top of the page and one of our team members will reach out shortly to help you through the account setup forms for new customers.
SHIPPING
We normally aggregate orders to ship all items together if that will still meet the posted turnaround times. We will not hold an order unless there is a finance hold on the order prior to shipping. Small orders are shipped using a ground method, normally UPS, and larger orders are shipped using an LTL carrier, normally FedEx Freight. We do double carton our ground shipments to protect them as much as possible from in-transit damage.
Because Everything LP bundles shipping to take advantage of our large production network, we do not currently offer you the option of using your own carrier.
Everything LP is currently set up to ship to one location per order. Because the shipping cost is bundled into the product, we cannot split orders to multiple locations — yet. We are looking at this option as part of our continuous improvement plan and expect to add this capability in the future.
We do not currently offer rush orders. However, this option is part of our continuous improvement plan and is expected to be released in future updates to Everything LP.
FILE FORMATS, ARTWORK & DESIGN
300 dpi (dots per inch) is the resolution of the output PDF file.
1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.
2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.
3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.
We suggest that you take your existing art and design it to our design templates that are specifically made for our equipment. Although they are remarkably close in the industry, we will have slight variances that may cause cutoff problems in the art file. So, please watch for this as best practice to design our design templates.
Images are produced using flexible aluminum, polyester, Mylar or paper printing plates. The image is laser imaged on a plate by computer-to-plate (CTP) technology, known as a plate setter. The plate is affixed to a cylinder. Dampening rollers apply water, covering the blank areas and allowing only the ink to adhere to the image area on the inking rollers.
CMYK color (also called four-color or full-color process) is a method where a combination of tiny transparent dots of four ink colors — cyan, magenta, yellow and black are printed. Different combinations of large and small CMYK transparent dots overlap each other to create a wide spectrum of colors.
PMS upcharge is applied because of the additional press setup required to print out of a press unit. Because each PMS color is different, a press unit washup is required to changeover this creates additional cost in time and materials.
Spot Colors - Creating a solid spot color on uncoated paper can be difficult. Some ink formulas use transparent white ink to create light colors, resulting in a mottled or muddy look. To smooth out solids, your printer may recommend a second press pass of ink to make the spot color last throughout the run.
Black - The black produced in black-and-white printing differs significantly from the black produced in full-color CMYK printing. When creating your design, keep in mind that there are two types of black: standard black and rich black. Standard black uses only black ink (100% K), whereas rich black contains elements of other colors (Cyan, Magenta, Yellow). Because rich black uses more ink, the resulting color will be deeper and more saturated.
Crop marks are short lines at the edges of a print design indicating the desired print dimensions.
Registration marks are used to precisely lining up printing plates so that their overlap produces the full color spectrum and ensures print is in registration.
When setting up your page, you’ll want to remember to include a bleed. A bleed is when you let your colors, images and texts extend across the trim of the page. This ensures there is no white margin (or border) around the document after printing. When you are exporting your document, remember to add 1/8 inch of space for your bleed.
Safety margin is the area to keep all artwork or text within the area to ensure it will be printed on the final product.